Frequently Asked Questions
Everything you need to know about your OMI Jewelry experience.
Are all your diamonds and gemstones authentic?
Yes, every piece at OMI Jewelry is guaranteed authentic. We provide certificates of authenticity and appraisal reports from reputable labs like GIA or EGL for our diamond collections.
What is your shipping policy for high-value items?
We offer free, fully insured overnight shipping on all domestic orders. Your package will require an adult signature upon delivery to ensure maximum security.
Do you offer a warranty on your jewelry?
We provide a limited lifetime warranty against manufacturing defects. This includes complimentary cleaning, inspection, and minor stone tightening services for the life of the piece.
Can I return my purchase if I am not satisfied?
We offer a 14-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags intact. Please note that custom-made pieces are final sale.
Do you provide jewelry financing options?
Yes, we partner with Affirm and Katapult to offer flexible monthly payment plans. You can select your preferred financing option at checkout to see if you qualify.
Can you customize an existing design or create a bespoke piece?
Absolutely. Our master jewelers specialize in custom designs. You can contact our concierge team to start the process of creating a one-of-a-kind piece tailored to your specifications.